Returns & Exchanges
At ArtisanBox, we take pride in the quality of our gourmet selections; however, due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or defective. Please contact our support team within 48 hours of delivery to ensure a swift resolution for your culinary experience.
Inspect Your Package
Upon arrival, carefully examine your artisan goods for any signs of transit damage or quality concerns.
Document the Issue
Take clear photographs of the damaged product and the shipping label to help our team process your claim quickly.
Contact Support
Email our customer care team with your order number and photos to initiate a replacement or refund request.
Receive Resolution
Once approved, we will ship a fresh replacement box immediately or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing